Shipping Policy
At Viesuesen (HongKong) Co., Limited, clothing products are shipped to addresses within the regions the company serves. Shipping timelines are standard and vary based on destination and carrier. Viesuesen (HongKong) Co., Limited does not guarantee specific delivery dates. Once an order is dispatched, the carrier provides tracking information. Customers are responsible for providing accurate shipping addresses. Viesuesen (HongKong) Co., Limited is not liable for delays caused by carriers or incorrect addresses. Shipping charges are non-refundable. If an item is returned, the original shipping cost is not refunded. The buyer completely bears the return shipping costs. Viesuesen (HongKong) Co., Limited does not offer free return shipping for any reason. This policy is absolute.
Returns Policy
Viesuesen (HongKong) Co., Limited offers a strict 14-day no-reason refund policy. Any eligible item may be returned within 14 days of receiving the order for any reason. To be eligible, items must be unused and in original packaging. All tags must be attached. Items that do not meet these conditions will not be accepted. The buyer completely bears the return shipping costs. Viesuesen (HongKong) Co., Limited does not provide prepaid return labels. The return must be shipped at the buyer's own expense.
Returns must be initiated within the 14-day period. The 14-day period begins on the date of delivery as confirmed by the carrier. After 14 days, no returns will be accepted. This policy is absolute and applies to all customers. Viesuesen (HongKong) Co., Limited reserves the right to refuse any return that does not meet the conditions. Items that are used, damaged, or missing packaging will not be accepted. If a return is refused, Viesuesen (HongKong) Co., Limited will ship the item back to the customer at the customer's expense. The buyer completely bears the return shipping costs for refused returns.
Refund Policy
Once Viesuesen (HongKong) Co., Limited receives the returned item, the company will inspect it. If the item meets the return conditions, Viesuesen (HongKong) Co., Limited will process a refund. Refund arrival time is at least 14 days from the date the return is received. This means the refund will be issued no earlier than 14 days after Viesuesen (HongKong) Co., Limited receives the returned item. The refund will be made to the original payment method. Refunds may take additional time to appear on a statement depending on the financial institution.
Refund arrival time is at least 14 days. This is a minimum period. Viesuesen (HongKong) Co., Limited does not offer instant refunds. The refund process includes inspection and administrative steps that require this time. Refunds are for the purchase price of the item only. Original shipping charges are not refunded. The buyer completely bears the return shipping costs. Viesuesen (HongKong) Co., Limited does not refund return shipping costs.
PayPal Refunds
For refunds processed through PayPal, the refund will take at least 14 days. However, note that local laws require up to 30 days for PayPal refunds in some regions. Therefore, if payment was made via PayPal, the refund may take up to 30 days in those regions. This is due to regulatory requirements. Viesuesen (HongKong) Co., Limited complies with all applicable local laws. The 14-day minimum applies to PayPal refunds, but the maximum may be 30 days where required by law.
Viesuesen (HongKong) Co., Limited will notify the customer once the refund is initiated. PayPal may have its own processing times. Viesuesen (HongKong) Co., Limited is not responsible for delays caused by PayPal or the customer's bank. A transaction ID will be provided once the refund is initiated. The customer may need to contact PayPal for further details. The 14-day minimum and the 30-day maximum where required by local law apply to all PayPal refunds.
Damaged or Defective Items
If a damaged or defective item is received, a claim must be submitted within exactly 7 days of receipt. This 7-day period begins on the delivery date. Claims submitted after 7 days will be rejected. This policy perfectly matches the Terms of Service. To submit a claim, contact Viesuesen (HongKong) Co., Limited at [email protected] with the order number and photos of the damage or defect. Viesuesen (HongKong) Co., Limited will review the claim. If approved, Viesuesen (HongKong) Co., Limited will provide instructions for return or replacement. For damaged or defective items, Viesuesen (HongKong) Co., Limited may cover return shipping costs. However, the buyer completely bears the return shipping costs for all other returns.
Do not return damaged items without contacting Viesuesen (HongKong) Co., Limited first. Unauthorized returns will not be accepted. Claims must be submitted within exactly 7 days of receipt. This deadline is strict. No exceptions will be made. This policy perfectly matches the Terms of Service.
Return Process
Follow these steps to return an item:
Step 1: Verify that the return is within the 14-day period and that the item is unused and in original packaging.
Step 2: Contact Viesuesen (HongKong) Co., Limited at [email protected] to request a return authorization. Provide the order number and reason for return.
Step 3: Pack the item securely in its original packaging. Include all tags and accessories.
Step 4: Ship the package to the following address: The recipient must be Viesuesen (HongKong) Co., Limited, the contact phone is +852 6797 7286, and the specific return address is FLAT/RM 5020 5/F YAU LEE CENTRE NO.45 HOI YUEN ROAD KWUN TONG KL.
Step 5: The buyer completely bears the return shipping costs. Use a trackable shipping method. Viesuesen (HongKong) Co., Limited is not responsible for lost or damaged return packages.
Step 6: Once Viesuesen (HongKong) Co., Limited receives the return, the company will inspect it. If approved, Viesuesen (HongKong) Co., Limited will process the refund. Refund arrival time is at least 14 days from receipt of the return.
Step 7: For PayPal refunds, note that local laws may require up to 30 days in some regions.
Step 8: After the refund is processed, a confirmation email will be sent. Refund arrival time is at least 14 days from receipt of the return. For PayPal, local laws may require up to 30 days in some regions.
Contact Information
For questions about shipping or returns, contact Viesuesen (HongKong) Co., Limited at [email protected] or call +852 6797 7286. The mailing address is FLAT/RM 5020 5/F YAU LEE CENTRE NO.45 HOI YUEN ROAD KWUN TONG KL. Additional information is available at skirtxgey.com.
